Fresco Shades

Terms, Conditions, Delivery & Privacy

 

Terms of trade

Terms and Conditions

  • Prices quoted are valid for 60 days from the date of the quote.
  • As our shades and curtains are completely custom made, a 50% deposit is required on confirmation. The balance is due on completion.
  • Payment can be made by cash, cheque, internet banking or credit card.
  • There is a 2% charge for credit card payments.
  • Goods remain the property of Fresco Shades Ltd until full payment is received.

Delivery

  • As all our shades and curtains are custom made, the installation date will vary depending on the size and complexity of the job. At the time the quote is accepted, we will give you an estimate of timing.
  • Be aware that if you are ordering curtains, the frame and roof need to be installed as stage one, then accurate measurements are taken for any curtains, which typically are installed about 1-2 weeks later.

Privacy & Legal Policies

Fresco Shades believes you have a right to privacy, so we will not give or otherwise disclose your personal information to anyone. Your details are confidential. We may contact you by email during the course of producing and installing your shade, however if you would not like to receive future e-mails from us, please use the ‘unsubscribe’ link located at the bottom of our email communications.

Warranty Terms

Transferability

Warranties are only transferable with the written approval of Fresco Shades NZ Ltd.

Periods

Warranties apply from the date of purchase for the period of the warranty to the end date. Warranty is not extended beyond that end date for any reason unless expressly agreed to in writing by Fresco Shades.

Our Guarantee

 

(Please click on the links to expand each section and read more)

PVC Fabrics

PVC Fabrics

Our architectural PVC fabric is guaranteed for 5 years against:

  •  Loss of water proofing
  • Loss of flexibility that results in cracking or ripping
  • Other material faults that render the fabric unusable
  • No reduction of light transmission
  • Will not split, rot or fray
  • Will not crack or craze

Extent of Warranty - fabrics

If any fabric is defective within the warranty period, Fresco Shades will (at its discretion) be entitled to one of the following actions:

  • Repair the defective item
  • Replace the defective item
  •  Refund that value of the affected item

Exclusions to ALL PVC fabric Warranties

  •  Improper  cleaning
  • Loss of clarity (if applicable)
  • Normal wear and tear
  • Storm damage (with winds over 90kms an hour)
  • Accidental damage
  • Abuse or improper care
  •  Damage from exposure to corrosive chemicals & substances
  • Sewing threads (where used)
  • Growth of Lichen, mould, Mildew and other organic matter

Moving Parts

Any moving parts/ items carry 2 year warranty

Metal Framework (Powder coated)

Galvanised Steel:

Length of warranty:  5 years (subject to maintenance per attached schedule)

Aluminium:

Length of warranty: 15 years (subject to maintenance per attached schedule)

 

Extent of all metal framing warranty:

  • Reduction of structural integrity due to defective manufacturing procedures 

 

Exclusions 

  • Accidental damage
  • Abrasion damage
  • Improper  cleaning
  • Chemical  and  corrosive substances damage
  •  Storm damage
  •  Sun damage
  •  Oxidisation of the steel which could have been prevented if maintained in accordance with the maintenance schedule.
Canopy Awards

Call us on (09) 443 3414 or 0800 FRESCO

One of our sales reps will visit your home or workplace for a free, no obligation quote.

Our reps will look at your situation, measure the space and advise how best to proceed.  They will show you some fabric samples and steel colours, and discuss side screen options.  Within a few days we will come back to you with a quote.