Terms of trade

Terms and Conditions

  • Prices quoted are valid for 60 days from the date of the quote.

  • As our shades and curtains are completely custom made, a 50% deposit is required on confirmation. The balance is due on completion.

  • Payment can be made by cash, cheque, internet banking or credit card.

  • There is a 2% charge for credit card payments.

  • Goods remain the property of Fresco Shades Ltd until full payment is received.

Delivery

As all our shades and curtains are custom made, the installation date will vary depending on the size and complexity of the job. At the time the quote is accepted, we will give you an estimate of timing.
Be aware that if you are ordering curtains, the frame and roof need to be installed as stage one, then accurate measurements are taken for any curtains, which typically are installed about 1-2 weeks later.

Privacy & Legal Policies

Our Privacy Policy

Fresco Shades believes you have a right to privacy, so we will not give or otherwise disclose your personal information to anyone. Your details are confidential. We may contact you by email during the course of producing and installing your shade, however if you would not like to receive future e-mails from us, please use the ‘unsubscribe’ link located at the bottom of our email communications.

Our Guarantee

PVC Fabrics

PVC Fabrics

Our architectural PVC fabric is guaranteed for 5 years against:

  •  Loss of water proofing

  • Loss of flexibility that results in cracking or ripping

  • Other material faults that render the fabric unusable

  • No reduction of light transmission

  • Will not split, rot or fray

  • Will not crack or craze

Extent of Warranty - fabrics

If any fabric is defective within the warranty period, Fresco Shades will (at its discretion) be entitled to one of the following actions:

  • Repair the defective item

  • Replace the defective item

  •  Refund that value of the affected item

Exclusions to ALL PVC fabric Warranties:

  •  Improper  cleaning

  • Loss of clarity (if applicable)

  • Normal wear and tear

  • Storm damage (with winds over 90kms an hour)

  • Accidental damage

  • Abuse or improper care

  •  Damage from exposure to corrosive chemicals & substances

  • Sewing threads (where used)

  • Growth of Lichen, mould, Mildew and other organic matter

Moving Parts:

Any moving parts/ items carry 2 year warranty

Metal Framework (Powder coated)

Galvanised Steel:

Length of warranty:  5 years (subject to maintenance per attached schedule)

Aluminium:

Length of warranty: 15 years (subject to maintenance per attached schedule)

 

Extent of all metal framing warranty:

  • Reduction of structural integrity due to defective manufacturing procedures 

Exclusions 

  • Accidental damage

  • Abrasion damage

  • Improper  cleaning

  • Chemical  and  corrosive substances damage

  •  Storm damage

  •  Sun damage

  •  Oxidisation of the steel which could have been prevented if maintained in accordance with the maintenance schedule.

Warranty Terms

Transferability

Warranties are only transferrable with the written approval of Fresco Shades NZ Ltd.

Periods:

Warranties apply from the date of purchase for the period of the warranty to the end date. Warranty is not extended beyond that end date for any reason unless expressly agreed to in writing by Fresco Shades.

Call us on (09) 443 3414 or 0800 FRESCO

One of our sales reps will visit your home or workplace for a free, no obligation quote.

   Our reps will look at your situation, measure the space and advise how best to proceed.  They will show you some fabric samples and steel colours, and discuss side screen options.  Within a few days we will come back to you with a quote.

 

Contact Us Now

Thanks everyone for our Fresco Shade, we are thrilled with it, it looks fantastic. The whole process was stress free and indeed a pleasure, from the time Russell came out right through to installation by Steve and Julian. I have and will continue to recommend your product and service to all.

Chris and Pete Henry

We are glad we went with you in the end. We did some serious research and compared the players in the market. Even though there were cheaper options around, the design, the quality of the fabric, and your professionalism convinced us in the end. Thank you very much.

Girard de Soucanton

We have found our whole ' fresco shades experience' to be such a positive one. From the people and their friendliness, professionalism, knowledge and advice, to the beautiful superior finished product. It is by far one of the best and easiest decisions we have made to add value, function and beauty to our home. Thank you again to all the team!

Brenda and Vince Nola

We are pleased we chose the fabric roofing as it is cool to sit under and has not affected light filtration to our lounge. We are thrilled with the end result, and are using the deck even now, being May.

Lois and Alf Sharp

A pleasure to deal with you, which is a nice change, service as it should be. Well done all round.

Annette Lee

A quality product and service from beginning to end - thank you.

Derek and Sue Ranger

The canopy and curtains have been the icing on the cake for our deck. Thank you so much for all your wonderful help.

Lil and Matt Newbold

I was initially a bit unsure about how the canopy would look, but the end result has blown me away. We hardly used our deck before and now we use it a lot more. It has made entertaining so much easier, no more worrying about whether it will rain, now we can entertain outside in all weather. Thanks so much to the team at Fresco Shades.

Sarah and Paul Conner

We are thrilled with the end result. We are already getting good responses from family and friends. Great service all round, from the initial contact to completion.

Rob and Cecelia Murray

I would recommend a Fresco Shades canopy to anyone wanting to keep the rain and also the hot sun off their deck. The construction is excellent, in fact it is just perfect. The installers and salesman were great to deal with. Thank you Fresco Shades.

Vivian Goh

Steve and Julian have just put up the plastic drop, which now completes our Fresco shade, and I am thrilled with the finished look. We have been very impressed with the quality of the product, the expert advice given by Russell at the outset, and the excellent standard of workmanship by your installation team. Thank you!

Helen and Malcolm Page

Earlier in the year you made shades for me to go over 2 balconies. The reason for purchasing the shades was that my house was leaking with every rain. The shades were not guaranteed to be water tight, but I have not had one drop into my house since they were constructed. I am very grateful for the marvelous workpersonship, and I enjoy my 2 new rooms every day. Thank you!

Diane Ramsay

We are thrilled with our fresco shade! Way exceeds our expectations. It looks fabulous and makes our outdoor living area so much more useable! We found all dealings with staff to be effortless. They were all polite, professional helpful and friendly to deal with. You couldn't ask for more! Thanks so much and keep up the good work!

Tim and Rose Antonio

Fresco Canopy & Curtain Solutions

Outdoor Roller Blinds

Outdoor Roller Blinds

Doors-Louvers

Doors-Louvers

Fixed Outdoor Screens

Fixed Outdoor Screens

Zip Curtains

Zip Curtains

Glidetrak Patio Blinds

Glidetrak Patio Blinds

Hospitality – Commercial Awnings & Canopies

Hospitality – Commercial Awnings & Canopies

School Awnings and Canopies

School Awnings and Canopies

Residential Shade Sails, Canopies & Awnings

Residential Shade Sails, Canopies & Awnings